Uptown Medical' Privacy Policy
We are committed to protecting your privacy. We use the information we collect on the site to make online shopping at Uptown Medical possible and convenient. Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using our web site and all of our related services therein.

 

Return Policy

Uptown Medical wants you to be totally satisfied with your products. If you are unhappy with an item you purchased you may return it under the following conditions:

• The product must be unused and in its original packing with all the materials.
• The product must be returned in no more than 30 days from receipt.
• Restocking fees: 25% restocking fee on all cushions and Upeasy's, 10% restocking fee on all power wheelchairs. (You will be informed of items that have a restocking fee on your invoice and your confirmation e-mail.)
• Items that are NOT returnable: Ultra lightweight wheelchairs, sport wheelchairs, any disposable products that may come in contact with your skin and handcycles. (You will be informed of items that are NOT returnable on your invoice and your confirmation e-mail.)
• Also, any items that are customized are NOT returnable
• The customer is responsible for shipping costs for returns unless the product was damaged or a different product from the one ordered.
• You should contact us if you want to return an item, we will provide with an RA number. The item must be returned with an RA and must be shipped no more than 10 days from receiving the RA number.
• Shipping costs will not be refunded if you choose to return an item.
• If you choose to cancel your order after your order has been shipped, this return policy applies. You must take delivery of the purchased products, contact us for an RA number so you can return your items. If you do not take delivery of your products, we will deduct the return shipping costs from your refund.

We will credit your account once we receive the items back. If you paid using a credit card, we will credit your account and if you paid using a check or money order, we will send you a check within two weeks of receiving your return.

Please call us at (303) 388-7318 or e-mail us at customerservice@uptownmedicalcom with any questions regarding our return policy.

Contact Information
To request a correction or deletion of your private information, or if you have any questions and general comments about this privacy policy, please contact us: 303-388-7318 with any questions or concerns.

 

Email Address: services@uptownmedical.com

 

Surface mailing address:

Uptown Medical Supplies & Services Inc.
PO Box 202938
Denver, CO 80220

 

What Information Do We Collect?
When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.

Personal Information You Choose to Provide:

Order Information
You will provide us information about yourself, your firm or company, and your practices when you place an order or register or register for email newsletters and alerts.

Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

How Do We Use the Information That You Provide to Us?
Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.

Choice/Opt-out
We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.

Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to or e-mail address - see above.

What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

How Do We Use Information We Collect from Cookies?
As you visit our Web site, the site uses its cookies to differentiate you from other customers. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security.

Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

Sharing Information with Third Parties
We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you.

In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party.

We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities.

As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.

How Do We Protect Your Information?

Secure Information Transmissions
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact (ENTER CONTACT INFORMATION HERE) if you have any questions or concerns.

How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us, see the above contact information.

What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.

Your Consent
By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. At any time you may request to view any and all changes and updates, via surface mail.

Notification of Changes
The Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the website. If we materially change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so users are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it. In some cases where we post a notice, we may also email user who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Effective Date: 3/1/08